Training Essentials for New Chauffeurs

Have you hired any new chauffeurs lately? Be sure to set them up for success with a thorough training program.

In-House Training

Be sure to cover these topics in your initial training.

  • Code of conduct and confidentiality
  • Dress code
  • Smoking policy
  • Vehicle presentation
  • Refueling policy
  • Parking policy
  • Defensive driving
  • Accident policy
  • Safety programs
  • Problems and complaints
  • Mobile device usage
  • Anti-harassment training
  • Drug/alcohol policy
  • Chauffeur video training
  • Table training
  • Site visits
  • Vehicle training
  • Ride-alongs

Most of the information you present to your new chauffeurs should be part of your employee handbook. Have new hires sign an acknowledgement that they received company policies in writing.

Ongoing Training

Hold refresher training sessions for both new and seasoned chauffeurs on a regular basis. You can also use online training modules to help their skills sharp.

Styles of Training

Consider presenting the same information in multiple formats. Research shows that people who are taught this way will learn and retain information more comprehensively, and varying your style will be beneficial for different types of learners. For example, show a video about a particular defensive driving maneuver. Provide chauffeurs with a written description of the maneuver. Finally, ask them to demonstrate the maneuver behind the wheel.

In a tight labor market, you will have better success retaining your employees if they are thoroughly trained. Just as important, your clients will benefit from top-notch chauffeurs behind the wheel.

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