We know plans can change, so we've designed a cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.

Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.


CANCELLATION WILL BE FREE UP UNTIL THE TIMES INDICATED BELOW

(please view fees associated with your location and type of booking, if canceled outside of indicated times)


Ride Now® On-Demand Service

5 minutes after booking is confirmed
- Available in NYC, Chicago, Dallas, Houston and Boston

(View Fees)
Cancellation Fees

Base Fare $12
Applicable State and City Taxes

Scheduled Sedan & SUV Vehicles

30 minutes prior to scheduled pickup time
- Manhattan

(View Fees)
Cancellation Fees

Full base fare up to $29 for Economy
Full base fare up to $32 for Luxury
Full base fare up to $45 for VIP
Full base fare up to $65 for SUV
Full base fare up to $72 for Mercedes
Wait Time (if applicable)
Car Seat (if requested)
Safety Assurance Fee
Taxes

- NYC Airports

(View Fees)
Cancellation Fees

Base Fare (up to $75)
Wait Time (if applicable)
Tolls
Parking (Inside Pick-up only)
Meet & Greet (Inside Pick-up only)
Car Seat (if requested)
Safety Assurance Fee
Taxes (if applicable)

- Downtown areas and airports in Chicago, Boston, Dallas and Houston

(View Fees)
Cancellation Fees

Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Safety Assurance Fee
Tax (if applicable)

60 minutes prior to scheduled pickup time
- NY boroughs

(View Fees)
Cancellation Fees

Base Fare (up to $75)
Wait Time (if applicable)
Tolls
Parking (Inside Pick-up only)
Meet & Greet (Inside Pick-up only)
Car Seat (if requested)
Safety Assurance Fee
Taxes (if applicable)

- Anywhere else in Chicago, Boston, Dallas and Houston

(View Fees)
Cancellation Fees

Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Safety Assurance Fee
Tax (if applicable)

90 minutes prior to scheduled pickup time
- Anywhere else in the USA, London in the UK, Paris in France, Toronto and Montreal in Canada 

(View Fees)
Cancellation Fees

Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Safety Assurance Fee
Tax (if applicable)

12 hours prior to scheduled pickup time
- Internationally

(View Fees)
Cancellation Fees

Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Safety Assurance Fee
Tax (if applicable)

Scheduled Speciality Vehicles
(Non-Sedan & Non-SUV)

6 hours prior to scheduled pickup time
- NYC area

(View Fees)
Cancellation Fees

Full Base Fare up to $250
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Safety Assurance Fee
Tax (if applicable)

24 hours prior to scheduled pickup time
- Anywhere else in the USA and Internationally

(View Fees)
Cancellation Fees

Full Base Fare up to $250
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Safety Assurance Fee
Tax (if applicable)